Only 1 (one) return for an exchange or refund request per paid order will be accepted within 14 (fourteen) days of receipt of the order. Return of Products is free if the place of delivery is in Metropolitan France. The return of the Products is the responsibility of the Customer if the place of delivery is outside metropolitan France and is done at his own expense. Except in the event of non-compliance or error on our part, the postage costs will be at your expense if more than 1 (one) exchange takes place.
In the event of a request for reimbursement, it will take place within a maximum period of 15 (fifteen) days from receipt of the Product (s). Once the Products have been received, checked and accepted by our services, the refund will be made using the same payment method used when ordering. Return costs are at our expense.
On the other hand, if you have chosen a paid delivery solution when ordering (express, home at 4 € for an order less than 200 € ...), the delivery costs will not be refunded.
If shipping fees were free cause your initial order amount was greater than 200€ and if your final order amount after reimbursment is less than 200€ or is equal to 0€, the same shipping fees of an order less than 200€ will be deducted from the reimbursment amount (e.g. 4.5€ for a pick up delivery point...).