If you want to exchange or return a product for refund, you have 14 (fourteen) days from receipt of your product to notify us of your intention to return the product and the reasons for this. Go to your "My Account" section on panamecollections.com, or send us an email at firstname.lastname@example.org.
The first return of the Products is free if the place of Delivery is in Metropolitan France. Return of the Products is the responsibility of the Customer if the place of Delivery is outside mainland France.
Only one (1) return (exchange or refund) per paid order will be accepted.
If you use the "My Account" section, click on "My orders", then select the product you wish to return to us. In the details of your order, go to the bottom of the summary of your order, select the article, tell us the reasons for your return, the type of return (exchange or refund) then click on the "GENERATE A RETURN" button.
Your item will then appear in your "My product returns" area, where you can follow the different stages of your return. Please note, do not return the package until your status is "Awaiting package", and print the return label which will then be available.
The product (s) must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the original invoice and the return slip printed on the site, in the "my account" section at the following address: BDL - Paname Collections - ZI Semur - 8 rue de la Croix Belin - 21140 Semur-en-Auxois - FRANCE
All reservations on the the condition of the products (eg open or damaged package) must be notified immediately upon delivery.